TERMS OF REFERENCE
Trade Logistics Advisory Service: Knowledge Management Web Consultant


I.	About the Investment Climate Advisory Service

The Investment Climate Advisory Services assists governments of developing countries and transition economies in reforming their business environments, emphasizing regulatory simplification and investment generation. The Investment Climate department relies on close collaboration with its donors and World Bank Group partners to leverage value and deliver tangible results. 

Six strategic themes guide the delivery model for assisting clients to design and implement significant reforms and investment generation initiatives:

-	Delivery of measureable business environment reforms
-	Emphasis on core areas of expertise
-	Decentralized service-delivery model
-	Focus on IDA countries and frontier regions of non-IDA countries
-	Alignment with partners
-	Internal and external client satisfaction

The Investment Climate Department is managed by the International Finance Corporation (IFC) and supported by the Multilateral Investment Guarantee Agency (MIGA) and the World Bank (IBRD). The Investment Climate Advisory Service delivers solutions through its various product lines, one of which is the Trade Logistics Advisory Service.

II.	The Trade Logistics Advisory Service

Launched in July 2007, the Trade Logistics advisory service’s mission is to improve economic growth potential of developing countries by helping them build efficient trade logistics systems and services. Driven by accelerating client demand, the Trade Logistics advisory service is the first to operationalize the ‘Trading Across Borders’ Doing Business indicators. By concentrating on reducing the total time and cost to trade, our clients will benefit from increased formal job creation, private sector investment and trade. 

We employ a holistic, integrated approach in delivering our advisory service. To provide the very best advice, we actively partner with the International Finance Corporation, Doing Business Reform Unit, World Bank trade and infrastructure departments, international development agencies and the public and private sectors. Reform implementation is a complex process, but our knowledge, expertise and business model gives us the edge in helping our clients succeed.

The Trade Logistics advisory service focuses on:
-	Simplifying and harmonizing trade procedures and documentation
-	Integrating risk management systems into border inspections and clearance
-	Implementing electronic processing/automation and Single Window systems.

The Program is currently implementing programs in Rwanda, Burkina Faso, Mali, Liberia, Colombia, Kenya, Armenia, the Caribbean, and the East African Community Member States. For more please see –
Trade Logistics Advisory Service


III.	Project Overview

The objective of the product development and knowledge management component is to create a standardized product to support IFC capacity and experience to roll out the Trade Logistics product. This will enable IFC to serve clients in a cost effective manner as the number of projects being implemented grows over the next few years. 
This term of reference (ToR) focuses on activities linked with the product development and knowledge management component of the Trade Logistics product. A large part of the focus of this ToR is on creating and managing an online community that is collaborative and allows for the rapid scale up of the Trade Logistics product worldwide. 

IV.	Consultant tasks/activities 

Key web and platform based KM activities:
•	Developing and managing knowledge management activities such as maintenance of content for online collaboration platform, and website;
•	Managing online communities of practice on Trade Logistics, including organizing and leading the training of users on how to use the system, the identification of internal client information needs, and the creation of incentives for use; 
•	Evaluating IT platforms that support the product’s business needs for collaboration with regions and other WBG colleagues, document-sharing, and knowledge creation;
•	Developing taxonomies and classifying the department’s information according to principles that allow for increased access and reuse of information;  
•	Development of internal knowledge portal, along with providing support on peer to peer learning programs (if necessary);
•	Manage and develop activities for Trade Logistics Product Support Group;
•	Support the creation of new content and identification of relevant new content/research from non World Bank Group sources;
•	Manage dissemination of newsworthy trade logistics information to Trade Logistics Product Support Group.

Other Activities: 
•	Preparing presentations (in Excel & PowerPoint) for internal and external audiences; 
•	Assisting the Trade Logistics team in developing and drafting internal and external briefing material on the Trade Logistics program, including presentation and marketing material;
•	Assisting the Trade Logistics team in organizing internal and external thematic events (including organizing conferences, coordinating production and dissemination of print and online publications/media relevant to the program);
•	Assisting in finalization of deliverables (editing/formatting); 
•	Working with Investment Climate Knowledge Management team to ensure effective adherence to department and corporation guidance;
•	Participating in other specific activities determined to be necessary to develop and implement the Trade Logistics product (at Product Team Leader’s discretion) – may require travel.

V.	Selection Criteria

	Minimum of Masters degree in Economics/Law/MBA/Communication/Knowledge Management or equivalent with two years relevant/professional work experience desired;
	Outstanding analytical and quantitative skills with strong attention to detail; 
	Advanced knowledge of Microsoft Office tools; Collaboration software (Jive etc); Statistical software is a plus; 
	Excellent oral and written communications skills in English; other official World Bank languages are desirable;
	Demonstrated project management expertise (including procurement and event organization);
	Familiarity with technical assistance processes, procedures & procurement is a plus; 
	Strong motivation and organizational/time management skills.

VI.	Miscellaneous Provisions

In addition to the foregoing provisions, the following conditions and understandings shall apply:
a.	During the course of the performance of Consultant’s duties, any correspondence with the authorities or officials shall be cleared through and coordinated with the Team Leader.  
b.	Copies of all documents, materials or work product received or produced in connection with employment shall be provided to the Team Leader.  Unless otherwise in the public domain, all documents, materials or work product received or produced constitute property of the World Bank Group and upon request shall be delivered to the Bank.    
c.	Certain knowledge and information (whether oral or written, in documents, materials, or work product) that is not already within the public domain that Consultant acquires from the World Bank, its staff or by virtue of Consultant’s assignment shall for all time and purposes be regarded as strictly confidential and shall be held in confidence by Consultant.  Such knowledge and information shall not be directly or indirectly disclosed by Consultant to any person whosoever without written permission from an authorized person of the World Bank.  
d.	Further terms and conditions of employment shall be those set forth in the Consultant’s Letter of Appointment, and as may be applicable to consultants of the World Bank as set forth in various manuals or other documents of the Bank pertaining to consultants, short term consultants and staff.  

VII.	Payment Terms
Consultant’s fees will be paid on a daily rate basis (to be determined) for approximately 100 days (to be finalized) to commence on September 15, 2010 (or earlier) for services to be performed through June 30, 2010.  Consultant shall be paid under this contract for days actually worked during this period, in accordance with the Bank’s usual and customary policy, payable upon submission of reimbursement reports.  

VIII.	Contact

Please send your Resumes to Arsala Deane ([log in to unmask])