May 2019


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Jonathan Catron <[log in to unmask]>
Reply To:
Daily eNews for CMNS Students <[log in to unmask]>
Mon, 6 May 2019 12:20:44 -0400
text/plain (109 lines)
Subject: IT Support Assistant job posting School of Public Health


Position Description

The School of Public Health’s Solutions Center has an exciting opportunity
for an undergraduate student to gain valuable IT experience by providing
critical support to faculty, staff, and students seeking assistance with
their computer problems. The student will work under the guidance of graduate
assistants and IT staff.

Responsibilities Include:

Provide front-line IT support for routine computer problems.

Staff the help desk, answer phone calls and emails, and monitor incoming and
ongoing issues via our ticketing system.

Assist with and routinely check functionality of classroom technology.

Set up and troubleshoot AV and IT support for in-house events (Webex,
seminars, presentations, etc.)

Assist with configuration and maintenance of various IT systems in the

Contribute to advancing SPH’s culture of computing excellence by addressing
an evolving set of priorities and responsibilities.


Must be a UMCP undergraduate student with a 2019-2020 Federal Work Study

Knowledge of or interest in learning basic multimedia, AV, networking, and
computer (hardware and software) functionality.

Strong oral and interpersonal communication skills and an interest in
providing excellent customer service.

Ability to work independently, organize tasks and information, and offer
proactive solutions.

Learning opportunities

This is an excellent opportunity to learn professionally valuable skills in
IT support and workplace communication.

Number of hours per week: -dependent on class - NA during

Schedule: Monday - Friday, flexible between 8:00 a.m. to 6:00 p.m.

Hourly wage:  $10.10 [U]

We anticipate scheduling 10 hours a week per student.  We will work with
students to accommodate personal and class schedule as a primary concern.

Describe how fit in

SPH IT supports all the IT needs for the school. Our Solutions Center front
desk is staffed 8-4:30 M-F, and we are under increasing demand to offer
services for classroom support and A/V event support in the evenings,
4:30-7:30. We have four full-time IT staff and two part-time GAs to
accommodate all the school’s needs, including event/A/V, desktop, network,
website, infrastructure, and research computing. Given the needs to also
cover a walk-in helpdesk 11.5 hours per day, we are struggling. As we look to
expand the support we can offer to the school, we see a valuable opportunity
for undergraduate students to get engaged with IT support, providing the
front line customer service for walk-in and emails for those requesting help.
Students will gain valuable skills and understanding in both IT and
professional communication with customers. We see this as the beginning of a
program to support and increase capacity of students as well as our existing
team, much like UMIACS has done with their exemplary student worker program
over the years.

Describe schedule/flex

Orientation will be provided for all SPH facilities and technology that will
be needed.   We will provide any ongoing training needed to accomplish
duties.  Supervision will be provided by the current IT coordinator.

Please apply at:

Event Date: May 27, 2019
Event Start Time: 3:30 pm
Event End Time: 7:30 pm
Event Location: School of Public Heath
Contact Person: Jonathan Catron
Contact Email: [log in to unmask]

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