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Subject: IT Support Assistant job posting School of Public Health Description: Position Description The School of Public Health’s Solutions Center has an exciting opportunity for an undergraduate student to gain valuable IT experience by providing critical support to faculty, staff, and students seeking assistance with their computer problems. The student will work under the guidance of graduate assistants and IT staff. Responsibilities Include: Provide front-line IT support for routine computer problems. Staff the help desk, answer phone calls and emails, and monitor incoming and ongoing issues via our ticketing system. Assist with and routinely check functionality of classroom technology. Set up and troubleshoot AV and IT support for in-house events (Webex, seminars, presentations, etc.) Assist with configuration and maintenance of various IT systems in the school. Contribute to advancing SPH’s culture of computing excellence by addressing an evolving set of priorities and responsibilities. Qualifications Must be a UMCP undergraduate student with a 2019-2020 Federal Work Study Award. Knowledge of or interest in learning basic multimedia, AV, networking, and computer (hardware and software) functionality. Strong oral and interpersonal communication skills and an interest in providing excellent customer service. Ability to work independently, organize tasks and information, and offer proactive solutions. Learning opportunities This is an excellent opportunity to learn professionally valuable skills in IT support and workplace communication. Number of hours per week: -dependent on class - NA during Schedule: Monday - Friday, flexible between 8:00 a.m. to 6:00 p.m. Hourly wage: $10.10 [U] We anticipate scheduling 10 hours a week per student. We will work with students to accommodate personal and class schedule as a primary concern. Describe how fit in SPH IT supports all the IT needs for the school. Our Solutions Center front desk is staffed 8-4:30 M-F, and we are under increasing demand to offer services for classroom support and A/V event support in the evenings, 4:30-7:30. We have four full-time IT staff and two part-time GAs to accommodate all the school’s needs, including event/A/V, desktop, network, website, infrastructure, and research computing. Given the needs to also cover a walk-in helpdesk 11.5 hours per day, we are struggling. As we look to expand the support we can offer to the school, we see a valuable opportunity for undergraduate students to get engaged with IT support, providing the front line customer service for walk-in and emails for those requesting help. Students will gain valuable skills and understanding in both IT and professional communication with customers. We see this as the beginning of a program to support and increase capacity of students as well as our existing team, much like UMIACS has done with their exemplary student worker program over the years. Describe schedule/flex Orientation will be provided for all SPH facilities and technology that will be needed. We will provide any ongoing training needed to accomplish duties. Supervision will be provided by the current IT coordinator. Please apply at: https://financialaid.umd.edu/types-aid-federal-aid/fws-jobs Event Date: May 27, 2019 Event Start Time: 3:30 pm Event End Time: 7:30 pm Event Location: School of Public Heath Contact Person: Jonathan Catron Contact Email: [log in to unmask] You received this email because you are subscribed to the Daily eNews for CMNS Students (CMNS-UNDERGRAD-NEWS) mailing list. If you would like to unsubscribe from this list, simply send an email to [log in to unmask] with the message signoff CMNS-UNDERGRAD-NEWS in the body.